PRIVACY POLICY

At Pickkup, we recognize the need to protect the privacy of the personal information, we collect or you provide to us when you access and use our website (https://www.pickkup.io) or any linked websites under the banner of Pickkup (the Site)......makes every effort to ensure your information is protected and remains private. As the owner and operator of our Service, website at Pickkup (the “Website”) and a mobile application Pickkup (the “Mobile App”), together hereafter referred to in this Privacy Policy as “Pickkup Driver or Customer”, “us”, “our” or “we”, we have provided this Privacy Policy to explain how we collect, use, share and protect information about the users of our Service (hereafter referred to as “user”, “you” or “your”).

We have adhered to this privacy policy (the Privacy Policy), which defines, among other things, the type of information that will be collected, the use of the collected information, and the user rights with regard to the collected information. By accessing the Site, you consent to the collection and the use of information by Pickkup, but only to the extent described herein. If you wish to revoke your consent, you may do so in line with the provisions of clause 5.

By using our Services, you acknowledge that you have read and agree to this Privacy Policy and provide explicit consent at the time of your registration for your account, and by accessing or using our Services, you consent to the collection, transfer, manipulation, storage, disclosure and other uses of your information (collectively, “Use of Your Information”) as described in this Privacy Policy and our Terms of Service which may be accessed here Pickkup. If you do not, or no longer, agree with or consent to this Privacy Policy and our Terms of Service you may not access or use our Services. For users of our Services providing, we rely upon the legal grounds found in the section entitled “The legal basis and reasons for collection and processing your personal information” found hereinafter in this Privacy Policy.

Pickkup may make modifications, deletions and/or additions to this Privacy Policy (Changes) at any time. Changes will be effective within ten (10) days once Pickkup provides notice on Changes, such notices provided through the Website user interface / sent to the email address associated with your account or otherwise.

For purposes of this Privacy Policy, “Your Information” or “Personal Data” means information about you, which may be of a confidential or sensitive nature and may include personally identifiable information (“PII”) and/or financial information. PII means individually identifiable information that would allow us to determine the actual identity of a specific living person, while sensitive data may include information, email, phone, Name, comments, content and other information that you voluntarily provide for the need of the application.

1. Terms of Use :

For this Privacy Policy the data controller of personal data is Pickkup and can be reached at contact@pickkup.io data controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which, and how, any personal information are, or are to be, processed. This Privacy Policy is incorporated into and forms part of the Terms of Use, which outlines the terms and conditions you agree to when accessing and using the Site, and which can be found here: http://www.pickkup.com

2. Age Restrictions :

The Website is intended for people who are 18 years and above of age. If Pickkup comes across individuals who are under the age of 18, they will be removed from the platform without notice.

3. Information/Data Management & Protection Policy :

We are accountable for the information in our custody and when we collect or use your information, we will utilize commercially reasonable safeguards to ensure its protection in compliance with the General Data Protection Regulation (GDPR).

  • Please refer to the Data Handling Policy describing the process of updating, archiving, limiting or managing access of the information in our custody, which is directly/indirectly refers to your individual credentials.
  • Should any breach of your Personal Information may occur, we will follow the escalation matrix as described in the Data Handling Policy, as soon as we acknowledge receipt of any such information, notification or alert.
  • In case of a security breach please follow the escalation matrix as described in clause 6 of the Data Handling Policy.
4. Collection of Information :

Pickkup collects information about you when you use our Website or App to access our services, and other online services (collectively, the “Services”)

We are accountable for the information in our custody and when we collect or use your information, we will utilize commercially reasonable safeguards to ensure its protection.

We collect information you provide directly to us, such as when you request information, create or modify your personal account, request Services, order a subscription to our Services, complete a Pickkup form, survey, questionnaire or application, contact customer support, make a purchase, join or enroll for an event or otherwise communicate with us in any manner. This information may include, without limitation: name, date of birth, e-mail address, phone number, profile photograph, credit card or other method of payment information, or any other personal information you choose to provide.

We gather information at different points of engagement online or in person to facilitate use by customers.

Two kinds of information are collected:

  • Personal Information :
  • To access and use the Site or some services provided therein, you must first provide personal information that will allow you to be identified (Personal Information). This information will not be collected without your consent. The purposes of the collection are as follows:

    • To identify the user and build a relationship
    • To facilitate services on our Site
    • To provide services from our affiliated service providers
    • To support services and rectify problems with your service
    • To understand your requirements vis-‡-vis the Site
    • To inform you of the changes to our services or products or promotions
    • To identify if he/she is the same person using the services/platform
  • Non-Personal Information :
  • Upon accessing the Website, certain non-personal information will be automatically collected without your knowledge or consent, such as your IP address and the referring Website. We use such Information to examine our traffic and to view how customers use the Website. This type of information will not allow you to be identified personally, i.e., we use cookies, which contain only certain relevant information. You can instruct your computer to disallow cookies through your web browser. If you do choose to disallow cookies, your experience on the Site may be diminished or limited.

    • We acknowledge not using your Personal Information for any other purposes without your consent and clarify that Personal Information will be gathered to the extent necessary for the requisite business verification purposes. The Personal Information we collect will vary depending on how you are using the Site, which may include, without limitation, address, phone number, email, credit card information, profile, bank account information, etc., for business, financial or non-financial transactions and purposes.
    • Purpose of collecting such data or Personal Information may vary from functions at Pickkup, like, Human Resources Management, Finance & Operations, Business Development, Marketing, etc., or, in execution of a mutually agreed scope of work assigned to Pickkup.
5. Sharing Data :

We will not sell, rent or disclose to outside parties the information we collect, save and except that we may share the collected information with other parties as follows:

  • Partner Service Providers :
  • We have inked agreements with various partner service providers to facilitate the functioning of the Site, with whom we will share collected information. For instance, your credit card information will be shared with the credit card service provider to process your purchase. All service providers that we have engaged have a reasonable level of privacy protection as we have.

  • Requirements of law :
  • We will share information about you where required by a demand from a duly authorized government authority or where we are required to do so by a court of competent authority.

  • Analysis :
  • Non-Personal Information may be aggregated and shared with third parties for advertising or marketing purposes and not personal information.

6. Financial Transactions :

During negotiations in connection with any transactions such as, any merger, sale of company assets, financing or acquisition, or other similar situation; collected information may be disclosed or transferred as one of our business assets.

7. Delete Data :

The user can request data deletion by clicking the link here. The app will be deleted within 3 working days after receiving the data deletion request.

8. External Links :

The Site may contain third party links and references to other websites. We are not responsible for the collection, use and disclosure of information, or the privacy practices of such Websites, and we expressly disclaim any liability relating to them.

8. International Transfer :

Your information may be transferred to and maintained on servers located outside of your jurisdiction, where privacy laws may vary. Your consent to this Privacy Policy represents your consent to any such transfer.

9. Contact us :

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at contact@pickkup.io, +91 7068290682.

9. HIPAA Disclaimer :

HIPAA is a set of laws that applies to healthcare information. We are not a healthcare provider so those laws don’t apply to us

The purposes of the collection are as follows:

Pickkup is not a healthcare provider and does not provide medical care, advice, diagnosis, treatment or services and your use of our Services does not create a patient/physician relationship. As such, we specifically disclaim any representation or warranty that Pickkup Services, as offered, comply with the federal Health Insurance Portability and Accountability Act (“HIPAA”). Pickkup only maintains the minimum data necessary to provide our services, does not store or maintain your protected health information (PHI) and is not compliant.

11. Payment processing :

We use Phonepe to manage payment processing. We don’t store any of your financial information.

11. Payment Information :

Pickkup uses a secure third party payment processing gateway to collect, store and process payment information. That information is provided directly to our third party payment processors whose use of your personal information is governed by their Privacy Policy. Pickkup does not store this information on our Website or servers.